| 1. Can I cancel my order because I bought the wrong item? |
| You can cancel your order as long as the item has not been shipped. Usually within 24 hrs. from your initial order. |
| last updated - 2012-04-13 14:17:17 |
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| 2. Can I return any items I decide not to keep? |
| Because of the nature of the business, we have a No-Returns policy. |
| last updated - 2012-04-13 14:17:07 |
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| 3. Do you charge drop ship fees? |
| No, while other companies do we do not charge drop ship fees.
Other companies charges 2-3 dollars. |
| last updated - 2012-10-17 14:37:55 |
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| 4. Do you have a catalog? |
| Yes we have paper catalogs. You have to become a member then look for the catalog on our website and add it to your shopping cart. |
| last updated - 2012-10-28 20:16:01 |
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| 5. Do you have retail stores? |
| Yes, we have many retail stores throughout Wisconsin. We are both online and a store front retail store. |
| last updated - 2012-04-13 14:17:11 |
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| 6. Do you offer any free samples? |
| Yes we have lots of free sample and customer trial items. It has prices 0.00 prices. |
| last updated - 2012-10-28 20:14:56 |
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| 7. Do you offer drop shipping? |
| Yes, we can drop ship your orders to any one of your customers. |
| last updated - 2012-04-13 14:16:55 |
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| 8. Do you ship on the weekend? |
| Any order that is place after 12 Noon central time on friday, will be shipped out the following Monday. |
| last updated - 2012-04-27 11:27:06 |
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| 9. How can I contact you? |
If you have any questions you may contact our sales office Monday - Friday, Central Time. From 9:00 a.m - 5:00 p.m.
Email: support@buysextoyswholesale.com
Phone: 1-800-435-3414
9am-5pm Monday-Friday central time |
| last updated - 2012-07-12 18:00:54 |
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| 10. How do I cancel my membership? |
In your email please provide the following information:
Subject line to be: Cancel Account and include your Subscription ID
example: Cancel Account, Subscription ID# 32170DD7-4EE62981-513-1D378C , **Early cancellation applies |
| last updated - 2012-07-30 13:09:36 |
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| 11. How do I contact you If I have a question or would like to order by phone? |
| In the "About us" section in the bottom left, Our information and contact number and email is located there. You can email or phone us Monday - Friday from 8am-5p.m central time. |
| last updated - 2012-07-12 18:00:25 |
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| 12. How does your website work? |
1. You sign up for our memebership of $9.95/month.
2. You choose the products you want.
3. You pay for your items.
4. We ship it to you. |
| last updated - 2012-04-13 14:17:03 |
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| 13. How often do you send out orders daily? |
| We have dedicated personnel who process, pick, pack and shipped all the orders, from 8 am to 4:00 pm, Monday thru Friday. We upload all orders 2 times a day (7AM & 12PM), and prioritize and process all priority orders that need to be shipped that day. |
| last updated - 2012-04-30 11:39:43 |
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| 14. I live overseas, can I still make orders? |
| Yes you may, but the shipping will only be an estimated cost, which will be readjusted once shipping has been processed.
Please select the 3rd option (zone rates) for shipping for international orders. |
| last updated - 2012-06-20 13:22:16 |
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| 15. I"m having problems creating an account, Can I call and have you help me create an account over the phone? |
| Yes, send an email to support@buysextoyswholesale.com with the issue you're having and provide a phone number and best time to call so our support team can call and help you create an account. |
| last updated - 2012-04-27 11:26:28 |
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| 16. Shipping Policy/ No Ship Zones: |
Due to state or local legislation we are unable ship to the following states: Kentucky, Oklahoma, Tennessee, Utah
,Alabama, Arkansas, Kansas, Louisiana, and Mississippi.
We are also unable to ship to zip codes that begin with any of the following three digits:
223--
325--
557--
558--
591--
681--
685--
752--
753-- |
| last updated - 2012-08-29 12:36:18 |
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| 17. What are items with $0.00 |
| Those are promotional items which are FREE (limited to 3 per order), to all of our wholesale customers, with a minimal order of $50. |
| last updated - 2013-02-10 11:27:19 |
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| 18. What if I have Missing or Damaged items? |
| Missing/Damaged Products Policy:
At Buysextoyswholesale.com, we pride ourselves in fast shipping and great customer service. For your convenience, all order(s) shipped are provided with tracking information as soon as it leaves our warehouse. Upon receiving your order(s), you must notify us within 24 hours of damaged or missing packages/items. Provide us with Membership ID, Qty, Item#, and Names of the items emailed to: sales@buysextoyswholesale.com. Thank you for your business. |
| last updated - 2012-07-27 11:54:10 |
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| 19. What if I want to cancel my membership early? |
| You can cancel your memebership early, but you will have to pay an early memebership cancellation fee. That fee will be half of the remaining 12 months of membership that you have left. |
| last updated - 2012-04-13 14:17:33 |
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| 20. What if I'm having problems loggin into my account? |
| Please email support@buysextoyswholesale.com, and provide your first and last name and what types of problem you are having. |
| last updated - 2012-04-30 11:42:48 |
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| 21. What is the shipping cost for FREE displays? |
| Once it is weighed and shipping company has been picked, we will update you with the shipping cost. We will try to find the least expensive way to ship it. |
| last updated - 2012-11-17 21:17:13 |
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| 22. What type of shipping box will my product come in? |
| We ship all orders in a discreet box. |
| last updated - 2012-04-13 14:16:59 |
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| 23. When can I cancel my membership? |
| You may cancel your membership 1 year after your initial sign-up date. |
| last updated - 2012-04-13 14:16:50 |
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| 24. Why do I see an $1.00 charge or hold on my account? |
| The $1.00 is just an authorization and will drop off in a couple of days. |
| last updated - 2012-06-20 13:24:00 |
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| 25. What does it cost to become a member of buysextoyswholesale.com? |
| Buysextoyswholesale.com is a members-only website, $9.95/month for 1 year. After 1 year from your sign-up date, you may choose to cancel your membership at anytime. |
| last updated - 2012-04-13 14:17:46 |
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| 26. Why do we have to become a member to make a purchase? |
| Here at buysextoyswholesale.com, we provide you with products at retailers cost. We do not mark up any products on the website. Therefore, we are able to offer you the lowest prices possible! You win by buying from us vs. buying full-priced products from other retailers. |
| last updated - 2012-04-19 22:10:40 |
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| 27. Am I charged $9.95 per purchase? |
| No. You are only charged $9.95 per month, regardless of how many products you buy or how many orders you make in a single month. |
| last updated - 2012-04-12 22:57:22 |
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| 28. What if I receive a defective or damaged item? |
| All products that are damaged must be reported to us within 48 hours from receipt of goods. We will replace any damaged items. If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER. Please make sure the driver notes the problem in his delivery record. Save the original carton(s) and packing material(s) for inspection by the carrier. Let us know immediately. We will follow up on the claim. |
| last updated - 2012-04-13 14:15:14 |
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| 29. When will my order be shipped? |
| Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 11 a.m, Central Time. All other orders ship usually within 24 - 48 hours. |
| last updated - 2012-04-13 14:15:26 |
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| 30. If I signed up with a Trial Membership, how can I cancel my account? |
| You must cancel your trial membership at least 2 business days BEFORE your trial period ends to ensure you will not be charged furture membership fees. |
| last updated - 2012-11-18 20:01:09 |
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